Delivery & Returns

Delivery
Subject to availability we will despatch your order as soon as possible after your order is accepted by us. Delivery will be made to one address as stated in your order. Deliveries are made Monday Friday normally between 8am 5.30pm. The precise timing of a delivery cannot be specified. Caddon Hives Ltd shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control. Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered.

Delivery Charges are applied AFTER Discount has been deducted.
Orders under 2kg may be delivered by Royal Mail, orders over 2kg are delivered by courier
Order value £0 to £20 delivery cost =£5.00
Order value £20.01 to £136 delivery cost =£9
Order value £136.01 to £272 delivery cost =£18
Order value £272.01 to £450 delivery cost =£27
Order value over £450, delivery is free

Orders for 4 WBC or more, and orders for 5 national or more are subject to Free Delivery
Orders of 10 or more hives are subject to an additional 5% discount.

Please note - surcharges apply to deliveries in the Highlands & Islands of Scotland, Isle of Mann, Isles of Scilly, Northern Ireland and Southern Ireland, the Channel Islands, & orders outside the UK - we will inform you of these when your order is submitted, cost is to be paid separately.

When possible, we will try to combine your ordered items so that we can reduce the delivery cost, in which case we will send you a refund.

Claims
Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to us within 7 days of receipt of goods. The Company warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish and will replace or refund (at its option) the price of any Goods which do not comply with this warranty to the maximum of the price invoiced for the Goods. As the Company is generally unaware of the use to which its Goods will be put, all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.

Cancellations and Returns
You may cancel your order (or any part of it) at any point before products are delivered to you and up to 7 days afterwards. You may do so either by notifying us by email or writing to us, giving your full name, address and order details, or by returning the product(s). You may not cancel your order if the product has been customised or made to your own specifications unless the products were faulty or damaged when delivered to you. Where you decide to cancel an order after it has been despatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 7 days of your cancelling the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. Money will be refunded to the same account debited during purchase, excluding the original delivery cost.